A "Smashing" Conversation With Carl Bachmann, President and COO of Smashburger

In this episode of From Persona to Personal, Roger Hurni sits down with Carl Bachmann, President and COO of Smashburger, for a conversation about the aggressive approach that Smashburger took to come out of the pandemic stronger than it was before. Carl talks about why he wishes they were even more aggressive in handling the challenges of the pandemic, the returns you get when you treat people like you want to be treated, and how they managed to improve the culture at Smashburger.